Eli Lilly and Company Worldwide Headquarters
Lilly Corporate Center
Indianapolis, Indiana 46285 USA
Phone: +1-317-276-2000
Offices
FOR LILLY AND ALL SUBSIDIARIES
- ADVERSE EVENTS (HUMANS): Any event involving a known or suspected human death, related to a human or animal health product or device must be reported to The Lilly Answers Center (TLAC) at 1-800-LillyRx (1-800-545-5979) immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day.
- PATIENT ASSISTANCE PROGRAM / CUSTOMER SERVICE: If you are a customer and have questions regarding Lilly products or need patient assistance, please call The Lilly Answers Center at 1-800-LillyRx (1-800-545-5979).
- REPORT AN ETHICS VIOLATION / CONCERN: If you believe that in the course of doing business we have not met regulations, or even fallen short of our own values, please tell us by calling the Lilly Ethics and Compliance Global Hotline at 1-800-815-2481 or . Please note, if you are reporting from outside of the United States, you will be prompted with instructions for submitting a report consistent with local process.
- HEALTHCARE PROVIDER HELPLINE: If you are a health care provider, you may contact Lilly at 1-877-237-8197 or https://secure.ethicspointvp.com/Eli_Lilly/custom/EL_HCPH to report any instances in which you believe that a Lilly sales representative inappropriately promoted a product or engaged in other questionable conduct. Please note that this phone number and website are intended only for health care providers. If you are not a health care provider, please call the Lilly Answers Center (TLAC) at 1-800-LillyRx.
- HCPs / REQUESTS FOR MEDICAL INFORMATION: For health care professionals in the U.S. and Puerto Rico to receive or request medical information, visit www.LillyMedical.com (password protected)
FOR ELANCO ONLY
- ADVERSE EVENTS (HUMANS AND ANIMALS): To make a report related to Elanco products, including any reports of known or suspected human death, call the Elanco phone line at (800)428-4441 or (800) 722-0987, immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day. Please note, if you are reporting from outside of the United States, you must also contact your local or regional Elanco product safety (regulatory or pharmacovigilance) representative or send an email to www.adverse_events_elanco@lilly.com.
- ELANCO COMPANION ANIMAL HEALTH: For companion animal information and/ or inquiries about companion animal products, call the Elanco Animal Health Technical Support Center at 1-888-545-5973 or visit www.elancopet.com. For questions regarding other Elanco products, call (800) 428-4441 or (317) 277-3185.
Outside the United States
Outside the United States, please contact the local Lilly office or Lilly area offices listed below:
Africa, Middle East, Russia, Turkey, and Asia
Eli Lilly Regional Operations, Ges.m.b.H.
Koelblgasse 8-10
A-1030 Vienna
Austria
Tel: +43 1 71178-0
Fax: +43 1 71178 312
Australia
Eli Lilly Australia Pty Ltd
112 Wharf Road
West Ryde
NSW 2114
Australia
Telephone: 61-2-9325-4444
Fax: 61-2-9325-4400
Canada
Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario, Canada
MIN 2E8
Telephone: 1-800-268-5123
Fax: 416-693-3604
Central and Eastern Europe
Eli Lilly Regional Operations Ges.m.b.H
Koelblgasse 8-10
A-1030 Wien
Austria
Telephone: 43-1-711780
Fax: 43-1-71178312
Japan
Eli Lilly Japan K.K.
Sannomiya Plaza Building
7-1-5 Isogami-dori
Chuo-ku, Kobe 651-0086
Japan
Telephone: 8178-242-9000
Fax: 8178-242-9502
European Operations
Eli Lilly Holdings Limited
(Europe, Africa, Middle East, Russia)
Erl Wood Manor
Sunninghill Road
Windlesham, Surrey
GU20 6PH
U.K.
Telephone: 44-1276-483000
Fax: 44-1276-484921
Intercontinental
(Asia, China and Latin America)
Lilly Corporate Center
Mail Drop Code 1852
Indianapolis, Indiana 46285
U.S.A
U.S. Switchboard: +1-317-276-2000
U.S. Fax for Emerging Markets: +1-317-276-4878
