Lilly Global Headquarters and Affiliates

Eli Lilly and Company World Headquarters

Lilly Corporate Center
Indianapolis, Indiana 46285 USA
Phone: +1-317-276-2000

Global Affiliates

Africa, Middle East, Russia, Turkey and Asia
Eli Lilly Regional Operations, Ges.m.b.H.
Koelblgasse 8-10
A-1030 Vienna
Tel: +43 1 71178-0
Fax: +43 1 71178 312
Eli Lilly Japan K.K.
Sannomiya Plaza Building
7-1-5 Isogami-dori
Chuo-ku, Kobe 651-0086
Tel: 8178-242-9000
Fax: 8178-242-9502
Eli Lilly Australia Pty Ltd
112 Wharf Road
West Ryde
NSW 2114
Tel: 61-2-9325-4444
Fax: 61-2-9325-4400
European Operations
Eli Lilly Holdings Limited
(Europe, Africa, Middle East, Russia)
Erl Wood Manor
Sunninghill Road
Windlesham, Surrey
GU20 6PH
Tel: 011-44-1276-483000
Fax: 011-44-1276-484921
Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario, Canada
Tel: 1-800-268-5123
Fax: 416-693-3604
Emerging Markets
Lilly Corporate Center
Mail Drop Code 1852
Indianapolis, Indiana 46285
U.S. Switchboard: +1-317-276-2000
U.S. Fax for Emerging Markets: +1-317-276-4878
Central and Eastern Europe
Eli Lilly Regional Operations Ges.m.b.H
Koelblgasse 8-10
A-1030 Wien
Tel: 43-1-711780
Fax: 43-1-71178312

The Lilly Answers Center


CUSTOMER SERVICE: If you are a customer and have questions regarding Lilly products, please call The Lilly Answers Center at 1-800-LillyRx(1-800-545-5979). Healthcare providers should also call this number to request a visit from a Lilly sales representative.

ADVERSE EVENTS (HUMANS): Any event involving a known or suspected human death, related to a human or animal health product or device must be reported to The Lilly Answers Center (TLAC) at 1-800-LillyRx (1-800-545-5979) immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day.

Lilly Ethics and Compliance

REPORT AN ETHICS VIOLATION / CONCERN: If you believe that in the course of doing business we have not met regulations, or even fallen short of our own values, please tell us by calling the Lilly Ethics and Compliance Global Hotline at 1-800-815-2481 or via Please note, if you are reporting from outside of the United States, you will be prompted with instructions for submitting a report consistent with local process. For Reporting from Countries with Hotline Reporting Restrictions, please click here. For direct dialing instructions, please click here.

HEALTHCARE PROVIDER HELPLINE: If you are a healthcare provider and have questions on the physician payment registry or believe that a Lilly sales representative inappropriately promoted a product or engaged in questionable conduct, you may contact Lilly at 1-877-237-8197 or visit our helpline. Please note that this number and website are intended only for healthcare providers. For requests for samples or a visit from a Lilly sales representative, please call The Lilly Answers Center (TLAC) at 1-800-545-5979.

For instructions on reporting concerns during EthicsPoint routine maintenance cycles, please click here.

Elanco Companion Animal Health


ADVERSE EVENTS (HUMANS AND ANIMALS): To make a report related to Elanco products, including any reports of known or suspected human death, call the Elanco phone line at (800)428-4441 or (800) 722-0987, immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day. Please note, if you are reporting from outside of the United States, you must also contact your local or regional Elanco product safety (regulatory or pharmacovigilance) representative.
ELANCO COMPANION ANIMAL HEALTH: For companion animal information and/ or inquiries about companion animal products, call the Elanco Animal Health Technical Support Center at 1-888-545-5973 or visit Elanco Pet website. For questions regarding other Elanco products, call (800) 428-4441 or (317) 277-3185.

Lilly Patient Assistance Programs

PATIENT ASSISTANCE : If you are a customer and need patient assistance, please call The Lilly TruAssist at 1-855-LLYTRUE(1-855-559-8783). is Lilly’s online medical information resource for Healthcare Professionals in the U.S. and Puerto Rico. This site is not intended for promotional purposes. Visitors to the site can submit a question or chat with a Lilly Medical Professional.

Lilly Products

Bone Muscle Joint
Forteo® (teriparatide [rDNA origin] injection)
Adcirca® (tadalafil)
Effient® (prasugrel)
Glucagon™ (glucagon for injection [rDNA origin])
Glyxambi® (empagliflozin/linagliptin) tablets**
Humalog® U100 (insulin lispro injection)
Humalog® U200 (insulin lispro injection)
Humalog® Mix75/25™ (75% Insulin lispro protamine suspension, 25% insulin lispro injection [rDNA origin])
Humalog® Mix50/50™ (50% Insulin lispro protamine suspension, 50% insulin lispro injection [rDNA origin])
Humulin® R (U-100) (regular insulin human injection, USP [rDNA origin])
Humulin® R (U-500) (regular U-500 [concentrated] insulin human injection, USP [rDNA origin])
Humulin® 70/30 (70 percent human insulin isophane suspension, 30 percent human insulin injection [rDNA origin])
Humulin® N (NPH human insulin [rDNA origin] isophane suspension)
Jardiance® (empagliflozin)tablets**
Jentadueto® (linagliptin and metformin hydrochloride) tablets**
Tradjenta® (linagliptin) tablets**
Trulicity™ (dulaglutide)

** Glyxambi, Jardiance, Jentadueto and Tradjenta are registered trademarks of Boehringer Ingelheim International GmbH and are used under license.

Humatrope® (somatropin [rDNA origin])
Men's Health
Axiron® (testosterone)
Cialis® (tadalafil)
Amyvid™ (florebetapir F18 injection)
Strattera® (atomoxetine)
Zyprexa®Relprevv™ (olanzapine)
Alimta® (pemetrexed for injection)
Cyramza® (ramucirumab)
Erbitux® (cetuximab)
Gemzar® (gemcitabine for injection)