Eli Lilly Service Desk

Employees and Contractors should contact your local service desk for support.

Collaborators should contact one of the following depending on location:

North, Central, South America:
6 a.m. to 6 p.m. EST

Europe, Middle East, Africa:
See all EMA contact Numbers

Japan, Asia, Australia, & New Zealand:
See all AP contact Numbers

Eli Lilly Corporate Switchboard
7:30 a.m. to 5:30 p.m. EST Monday - Friday


The following Operating System/Browser combinations will be able to access the Lilly network; however, the optimal LillyNet experience is realized on a Windows Operating System with an Internet Explorer (IE) browser.

Operating System Browser Version
Windows XP Internet Explorer 6*, 7, 8
Windows Vista Internet Explorer 7, 8, 9
Windows 7 Internet Explorer 8, 9, 10, 11
​Windows 8 ​Internet Explorer ​10, 11
Mac (OS X 10.5+) Safari 4, 5, 6, 7
​iOS 4+ (Personal Devices Only) ​Mobile Safari ​N/A
Ubuntu Linux 9.04+ Mozilla Firefox 2+

*Internet Explorer 7 or above is required for SharePoint 2010 optimal performance.

How are you accessing the Lilly network?


With a Lilly provided laptop:

If you are using a Lilly provided laptop to access the Lilly network, you should be using the easyConnect service.

Access the easyConnect Quick Reference Guide for detailed screenshots of the login process with this service.
Access this link to view a video of what the experience looks like.

With Quick Connect:

If you have been registered with Quick Connect but have not yet successfully logged in and completed the initial setup please follow the Getting Started with Quick Connect Guide. Otherwise follow this Quick Connect Reference Guide.

Other or unknown connection method:

Please contact your Lilly Sponsor/Contact to determine how you should be connecting to Lilly.