Lilly Corporate Social Media Guidelines

Lilly strives to create informative and engaging online communities that share information in meaningful ways. 

We welcome your participation and engagement in thoughtful and respectful discourse. When you engage with any of Lilly’s social media channels, you are agreeing to these Community Guidelines in addition to the Terms and Conditions or other legal notices provided by Lilly and those of the respective platform (Twitter, Facebook, LinkedIn, Instagram, YouTube, etc.).

Note: Certain features are not supported due to technical limitations. For instance, we are not able to view or respond to Instagram direct messages on our @EliLillyCo account.

Please maintain a level of civility when sharing opinions and follow the guidelines below: 

  • Refrain from sharing comments that contain: 

    • use of our products for purposes that are not approved by the appropriate regulatory industry;

    • inappropriate comments or inferences about our competitors; 

    • information that is false, inaccurate, deceptive, misleading or not relevant to the conversation; 

    • confidential or non-public information belonging to yourself and others; 

    • defamatory comments; abuse; threats; and obscene, indecent or otherwise inappropriate statements; 

    • advertising or promoting sites, initiatives, products or services; 

  • If you are a minor, do not share your comment without the knowledge and permission of a parent or legal guardian. 

  • Be mindful of others’ property; don’t post any content that will infringe others’ copyright or trademark. 

We reserve the right to reject or remove comments that are not in keeping with these guidelines and to block or ban users/followers who violate these guidelines. 

We also want you to know that: 

  • Due to the nature of our industry, we are not able to talk about certain topics with you online. If that is the case, we will let you know and suggest others means by which to connect. 

  • We have medical professionals available to respond to health care professionals' and consumers' questions from 9 a.m. to 5 p.m., Eastern time, Monday through Friday each week. Note that we may be unable to respond to all questions or comments. Representatives are available when you call 1-800-Lilly-Rx (1-800-545-5979). Additional ways to contact us, depending on your need, appear here.

  • Comments and other material posted by individuals or organizations other than Lilly don’t necessarily reflect our views or opinions, and we cannot guarantee their accuracy or reliability. We do not endorse this content, which is the responsibility of the person or organization posting it. 

  • Our posts are informational and should not be viewed as professional or medical advice. Always seek the guidance of your physician regarding questions you may have about a medical condition. 

  • We will do our best to moderate and respond to your comments as quickly as we can.  

Lilly employees: If you make a statement about Lilly, Lilly’s business or competitors, clarify that you are acting as an individual and not on behalf of the company. 

Important: This website is not intended as a forum for discussing Lilly’s or other companies' medicines, including the reporting of side effects or product complaints associated with the use of prescription drugs. If you have questions about a Lilly therapy or medicine, contact our customer care line at 1-800-Lilly-Rx (1-800-545-5979) between the hours of 9 a.m. and 5 p.m., Eastern time, Monday through Friday.

Lilly reserves the right to change these guidelines at any time at its sole discretion and without notice. 

We look forward to connecting and engaging with you.