Patient's Role

Buying through established channels – for instance, obtaining a prescription from an in-person meeting with a physician and filling it at a reputable pharmacy – is the first step to help ensure patients obtain safe products.

Patients should check the packaging and look for any changes in the shape and color of the medicine.

If patients suspect a counterfeit or tampered product, they should report it to their pharmacy, health care provider and the manufacturer. Patients should also save the medicine so that it can be tested. If patients have additional questions or concerns about the safety of any of their Lilly medicines, please call 1-800-LillyRx.