Password Management


Eli Lilly Service Desk

Employees and Contractors should contact your local service desk for support.

Collaborators should contact one of the following depending on location:

North, Central, South America:
6 a.m. to 6 p.m. EST

Europe, Middle East, Africa:
See all EMA contact Numbers

Japan, Asia, Australia, & New Zealand:
See all AP contact Numbers

Eli Lilly Corporate Switchboard
7:30 a.m. to 5:30 p.m. EST Monday - Friday


Forgotten Password?

Individuals with a Lilly computer should NOT use the password tool below. Please reset your password using CTRL-ALT-DEL on your Lilly computer whilst connected to the Lilly network (e.g. using easyConnect).

Individuals without a Lilly computer can reset their password via our self-service Password Management Tool. Please note that if your account has been set up properly, all Challenge Questions and Answers should have been completed. If you did not establish a set of Challenge Questions and Answers to enable self-service password management, you must contact the Eli Lilly Service Desk.

Password Protection

Please abide by Lilly's password protection expectations by not sharing account information or passwords with others. Sharing passwords with others jeopardizes Lilly's information assets, and information entrusted to us by others.

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