Frequently Asked Questions
Frequently asked questions
Have questions? We have answers!
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General Care Information
Why does Lilly have independent provider options available?
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Lilly seeks to provide people with more choices to find care that works for them. The independent providers found on Lilly.com could complement your current primary care team or be an alternative to in-person care for certain conditions. In some cases, you may not have access to a specialist in your area or would like a second opinion. With options available, you can connect with providers that you may not have access to otherwise.
Lilly is not receiving any compensation from these third-party service providers for referrals and third-party service providers are not paid by Lilly to promote Lilly products.
Lilly is not receiving any compensation from these third-party service providers for referrals and third-party service providers are not paid by Lilly to promote Lilly products.
General Care Information
Do the independent providers listed on Lilly.com only prescribe Lilly medicines?
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No.
The providers that are available via Lilly.com are independent. They will use their own clinical judgement when treating patients. All care is provided based on the specific needs of the individual patient.
Independent providers may prescribe a Lilly medicine, a medicine made by another company, a different type of treatment, or make other recommendations.
The providers that are available via Lilly.com are independent. They will use their own clinical judgement when treating patients. All care is provided based on the specific needs of the individual patient.
Independent providers may prescribe a Lilly medicine, a medicine made by another company, a different type of treatment, or make other recommendations.
General Care Information
What is the “Find in-person care” search tool, and how is it different from telehealth?
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The “Find in-person care” search tool is provided by healthdirect, an independent service provider. The tool allows you to search for an independent healthcare professional near you. The search results will provide in-person care options.
While some of the providers may also offer telehealth visits, the main goal is in-person care. Telehealth available through healthdirect is different and separate from the telehealth-only providers listed at Lilly.com.
While some of the providers may also offer telehealth visits, the main goal is in-person care. Telehealth available through healthdirect is different and separate from the telehealth-only providers listed at Lilly.com.
General Care Information
How are independent service providers selected as options ?
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The independent service providers are selected based on a variety of factors.
Criteria considered include
• Quality of care
• Services offered
• Geographical accessibility, and
• User experience feedback.
We also ensure alignment with our company values and ethical, regulatory, and legal compliance.
Criteria considered include
• Quality of care
• Services offered
• Geographical accessibility, and
• User experience feedback.
We also ensure alignment with our company values and ethical, regulatory, and legal compliance.
General Care Information
Does Lilly have access to the data I share with an independent telehealth service provider ?
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Lilly may receive data from the independent telehealth services. The information is used to help improve the Lilly consumer experience. The data we receive will not have your personal identity information and will be grouped together with the data of others.
For more information, please see our Privacy Statement and Terms of Use.
For more information, please see our Privacy Statement and Terms of Use.
General Care Information
Why do I have to provide my photo ID to sign up with a telehealth provider?
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Regulations require providers to verify identification before providing treatment or prescribing medicine. Medical providers also need to know who they are treating in order to issue a medically responsible diagnosis.
General Care Information
How much does a telehealth appointment cost, and how can I pay?
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The cost for telehealth appointments varies by telehealth provider. Please connect with the specific telehealth page through Lilly.com and click ‘connect’ for more information about cost and payment information.
General Care Information
Who is eligible to use independent telehealth providers Mosh and Juniper?
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Anyone can use independent telehealth providers Mosh and Juniper. As independent providers Mosh & Juniper design their own customer experience, including eligibility criteria for their service offerings.
General Care Information
How can I learn more about independent telehealth provider Mosh?
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To learn more about Mosh’s services, visit their website for type 2 diabetes and weight loss. If you want to reach someone on their team directly, you can use their contact us page.
General Care Information
How can I learn more about independent telehealth provider Juniper?
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To learn more about Juniper’s services, visit their website for type 2 diabetes and weight loss. If you want to reach someone on their team directly, you can use their contact us page.
Well-being
What is Thrive Global?
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Thrive content is sourced from Thrive Global, the wellness company founded by Huffington Post co-founder Arianna Huffington. The Thrive Well-being Library shares information about topics like connection , food, movement, sleep, and stress management. This information is designed to help people and to improve health outcomes.
Well-being
Why has Lilly partnered with Thrive Global?
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Healthcare is more than just medicine. Lilly is committed to empowering individuals to take charge of their own health journeys. That’s why, in collaboration with Thrive Global, Lilly provides access to condition-specific content backed by science. Thrive content is not influenced by Lilly and will not reference any specific Lilly medicines.
Well-being
Is the purpose of Thrive Global to diagnose or treat a condition?
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No. Well-being content is owned by Thrive Global and is for educational purposes only. This information is not intended to serve as medical advice or to replace medical guidance provided by your doctor.
Well-being
Do I need an account to access the Well-being content?
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Thrive content is available to all Lilly.com/au visitors.
For Healthcare Providers
Are you cutting out the physician from the patient-provider relationship with the independent provider options available on Lilly.com?
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The patient-provider relationship is critical to the care experience and free of any Lilly influence. Through access to a “Find in-person care” search tool, telehealth providers, and other resources, we hope to give people additional options for medical care.
For Healthcare Providers
How can I register with National Health Services Directory?
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To register with the National Health Services Directory (NHSD), please visit NHSD.
For Healthcare Providers
How can I amend a listing with National Health Services Directory?
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To amend or remove a listing, or if you need further information, please contact the NHSD at nhsd@healthdirect.org.au.