Suggestions for patients

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Get a good start

Starting a new medicine or treatment can be overwhelming. The members of your healthcare team, which can include a doctor, physician assistant, nurse practitioner, nurse, pharmacist and allied health practitioner, are there to help you get a good start. As you talk with your healthcare team, it is important to listen, ask questions and write things down so you can reference it later.

Don't be shy. If you have a question or are unsure about anything related to taking your medication, just ask.

Not sure what questions to ask?

Here are some questions you may want to discuss with your healthcare team. This is not a complete list, but it should help you think about what you would like to know. You may even want to print these out and take them with you the next time you visit your doctor or other healthcare provider.
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What is the name of the medicine?
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Why are you taking this medicine?
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How much and how often does my doctor want me to take the medicine?
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How long should I take the medication? Is this something I will be taking for a short period of time, or over a long period of time?
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How should I take the medicine? For example, is it a pill or tablet that must be swallowed? Should I take it on an empty or full stomach? Should I avoid taking it with other medicines?
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Should I expect to feel different when I start taking the medicine, or will it be unnoticeable to me?
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How will I know if the medicine is or isn’t working?
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What are the warning signs or symptoms that mean I should stop taking the medicine and call my doctor?

Additional suggestions

Always take medicines as prescribed by your doctor

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It is important for you to take your medicine exactly as it is prescribed by your doctor. Your doctor prescribes medicine based on your specific needs and this may differ from how it is prescribed for others. For example, a medicine or specific dose of medicine that works for your friend may not work for you.
It is important for you to take your medicine exactly as it is prescribed by your physician. Your doctor prescribes medicine based on your specific needs and this may differ from how it is prescribed for others. For example, a medicine or specific dose of medicine that works for your best friend may not work for you.

Keep an up-to-date list of medicines you take on a regular basis

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Make sure that your doctor knows all of the prescription and non-prescription (over-the-counter) medicines you take on a regular or occasional basis, including any vitamins or dietary supplements. This is especially important if several different doctors are treating you.

If you aren’t happy with the way a medicine makes you feel

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If you find you aren't responding well to a medicine, call your doctor right away and talk about it. Other dosing options or medicines might be available and your doctor may want you to try something else.

How you can avoid getting counterfeit products

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Counterfeit or fake products are made to imitate genuine medicines, and it can be difficult to determine if you have a counterfeit product or not. The Therapeutic Goods Administration reports that counterfeit products can be detrimental to your health because they “may contain the wrong ingredients, contain too much, too little or no active ingredient at all or contain other harmful ingredients.”

You should check the packaging, notice any changes in the shape or color of the medicine, and buy medicine only from known and/or established sources. If you suspect that you may have received or used counterfeit, fake or any otherwise unsafe versions of a Lilly product, please contact your healthcare provider or seek immediate medical attention. You should also report any such products to the TGA.

We also encourage anyone who believes they received or used a counterfeit, fake or otherwise unsafe version of a Lilly product to contact Lilly Medical Information on: 1800 4 LILLY (1800 454 559)

You should take the products to your local pharmacist for safe disposal.

Learn more about counterfeit medicines.

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What is the Consumer Medicine Information (CMI)?

The Consumer Medicine Information (CMI) is a leaflet that contains information on the safe and effective use of a prescription or specified over-the-counter medicine. A CMI document is written by the pharmaceutical company (sponsor) responsible for the medicine and is important because it provides information aimed at bringing about better health outcomes.

For medicines with CMIs, the sponsor is required to make it available to consumers either in the pack or in another manner to enable the information to reach the people who are to receive the medicine.

For the CMI or other product-specific information please refer to our current medicines page.

Additional resources

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How to report adverse events

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Learn more about reporting
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Counterfeit and compounded products

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Learn how to protect yourself
CMAT-26432 | May 2026