Contact Page

  • Lilly Global Headquarters and Affiliates

    Eli Lilly and Company World Headquarters

    Lilly Corporate Center
    Indianapolis, Indiana 46285 USA
    Phone: +1-317-276-2000

    Africa, Middle East, Russia, Turkey and Asia

    Eli Lilly Regional Operations, Ges.m.b.H.
    Koelblgasse 8-10
    A-1030 Vienna
    Austria
    Tel: +43 1 71178-0
    Fax: +43 1 71178 312

    Australia

    Eli Lilly Australia Pty Ltd
    112 Wharf Road
    West Ryde
    NSW 2114
    Australia
    Tel: 61-2-9325-4444
    Fax: 61-2-9325-4400

    Canada

    Eli Lilly Canada Inc.
    3650 Danforth Avenue
    Toronto, Ontario, Canada
    MIN 2E8
    Tel: 1-800-268-5123
    Fax: 416-693-3604

    Central and Eastern Europe

    Eli Lilly Regional Operations Ges.m.b.H
    Koelblgasse 8-10
    A-1030 Wien
    Austria
    Tel: 43-1-711780
    Fax: 43-1-71178312

    Japan

    Eli Lilly Japan K.K.
    Sannomiya Plaza Building
    7-1-5 Isogami-dori
    Chuo-ku, Kobe 651-0086

    Japan
    Tel: 8178-242-9000
    Fax: 8178-242-9502

    Emerging Markets

    Lilly Corporate Center
    Mail Drop Code 1852
    Indianapolis, Indiana 46285
    U.S.A.
    U.S. Switchboard: +1-317-276-2000
    U.S. Fax for Emerging Markets: +1-317-276-4878
  • Lilly Medical

    LillyMedical.com

    LillyMedical.com is available to all health care professionals in the U.S. This online resource offers Lilly medical information using a self-directed search. Visitors to the site can submit a question or chat with a Lilly Medical Professional.
  • The Lilly Answers Center

    Customer Service

    If you are a customer and have questions regarding Lilly products, please call The Lilly Answers Center at 1-800-LillyRx(1-800-545-5979). Health care providers should also call this number to request a visit from a Lilly sales representative.

    Adverse Events

    Any event involving a known or suspected human death, related to a human or animal health product or device must be reported to The Lilly Answers Center (TLAC) at 1-800-LillyRx (1-800-545-5979) immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day.
  • Lilly Patient Assistance Programs

    Patient Assistance

    If you are a customer and need patient assistance, please call The Lilly Cares Program at 1-800-545-6962.
  • Lilly Ethics and Compliance

    Report an Ethics Violation / Concern

    If you believe that in the course of doing business we have not met regulations, or even fallen short of our own values, please tell us by calling the Lilly Ethics and Compliance Global Hotline at 1-800-815-2481 or via http://lillyethics.ethicspoint.com. Please note, if you are reporting from outside of the United States, you will be prompted with instructions for submitting a report consistent with local process. For Reporting from Countries with Hotline Reporting Restrictions, please click here. For direct dialing instructions, please click here.

    Health Care Provider Helpline

    If you are a health care provider and have questions on the physician payment registry or believe that a Lilly sales representative inappropriately promoted a product or engaged in questionable conduct, you may contact Lilly at 1-877-237-8197 or visit our helpline. Please note that this number and website are intended only for health care providers. For requests for samples or a visit from a Lilly sales representative, please call The Lilly Answers Center (TLAC) at 1-800-545-5979.
  • Elanco Companion Animal Health

    Adverse Events (Human and Animals)

    To make a report related to Elanco products, including any reports of known or suspected human death, call the Elanco phone line at (800)428-4441 or (800) 722-0987, immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day. Please note, if you are reporting from outside of the United States, you must also contact your local or regional Elanco product safety (regulatory or pharmacovigilance) representative.

    Elanco Companion Animal Health

    For companion animal information and/ or inquiries about companion animal products, call the Elanco Animal Health Technical Support Center at 1-888-545-5973 or visit Elanco Pet website. For questions regarding other Elanco products, call (800) 428-4441 or (317) 277-3185.
  • Suppliers

    Supplier Portal

    Connect for prospective and existing supplier information http://supplierportal.lilly.com/