Disaster Response

Disasters bring chaos and can change lives in an instance. That's why Lilly works with leading disaster relief organizations to prepare for the worst and respond with our collective best. We do this through disaster readiness efforts, providing medicines when requested by our partners and supporting people and communities to help them recover.

While it's impossible to prepare for every situation, the impact of a disaster can be more manageable when you are ready in advance. Below are some helpful resources to make sure you have the information and medicines you need in an emergency situation.

If you or someone you know has lost Lilly medicine due to a disaster, see the suggestions below for product replacement or call the Lilly Answers Center at 800-545-5979.

Learn more about Lilly's disaster relief efforts in our United Nations Communication on Progress report.

How to Prepare for a Disaster

The best time to prepare for a disaster is before it happens. Here are two ways to ensure you and your family have the right information and medical supplies on hand:

  • Healthcare Ready’s Rx on the Run – a simple, wallet-size card to fill out with your medical information so that you can carry it with you at all times
  • American College of Endocrinology’s My Diabetes Emergency Plan – a checklist for people with diabetes so they can manage their condition even during a disaster

Lilly Product Replacements

When disaster strikes, the best way for people to access Lilly medicines is through their normal pharmacy if it's open. When conditions force some pharmacies to close, Healthcare Ready's Rx Open shows open pharmacies across the U.S.

If insulin or other Lilly medicines have been damaged or destroyed by a disaster, talk with your pharmacy about getting a new 30-day supply. Many insurance plans have disaster overrides that allow for replacement of destroyed medicine for the cost of a co-pay.

When a crisis is widespread or extended, Lilly evaluates the activation of our disaster response process. It helps people who don't have a disaster override or have a high-deductible plan that normally requires them to pay full price for their treatment. In these cases, Lilly will provide a new 30-day supply at no charge to ensure people have access to the medicines they need. For assistance, call the Lilly Answers Center at 800-545-5979.

Making Life Better in Puerto Rico