What is the "find in-person care" search tool, and how is it different from telehealth?
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This tool allows you to search for an independent healthcare professional near you, giving you in-person care options. Some of these professionals may also offer telehealth visits, but this tool is separate from telehealth-only provider options listed at Lilly.com.
Treatment decisions and prescribing practices are made at the discretion of the provider's care team. Providers located via this service may provide a range of care options, including prescribing medications. Lilly is not suggesting consumers seeking care through a provider listed at Lilly.com will be prescribed a Lilly treatment.
How much does a telehealth appointment cost, and how can I pay?
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The cost for telehealth appointments and payment options varies by telehealth provider. We recommend visiting the telehealth provider website or contacting them directly for more information.
How are independent telehealth providers selected as options on Lilly.com?
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Lilly seeks to provide patients with more choices in finding care that works for them. The independent telehealth service providers found on Lilly.com could complement your current primary care team or be an alternative to in-person care for certain conditions. Independent service providers are identified for listing on Lilly.com based on a variety of factors, including their robust medical practices, prioritisation of patient safety, and other consumer experience offerings.
Lilly is not receiving any compensation from this third-party service provider for referrals, and third-party service providers are not incentivised by Lilly to promote Lilly products. The telehealth service provider that is available via Lilly.com is independent and will exercise autonomous clinical judgement in evaluating any medical conditions and resulting care decisions which may or may not include medicine. Lilly evaluates potential healthcare service providers based on predefined criteria that prioritises the quality of care, services offered, and alignment with our values. Our criteria for selecting healthcare service providers includes quality of care, service offerings, ethical, regulatory, and legal compliance, geographical accessibility, and user experience feedback.
As new telehealth service providers are selected as options for Lilly.com add them to the website. To learn more about the criteria used to evaluate vendors, please view our Independent Service Providers page.
What data, if any, do the independent telehealth service providers share with Lilly?
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To help us improve the Lilly consumer experience, Lilly may receive de-identified or aggregated data from the third-party telehealth service providers represented on this site. For more information, please see our
Privacy Statement and our
Terms of Use.
Will I get a prescription for a Lilly medication if I go through a telehealth provider listed on the Lilly.com website?
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Treatment decisions and prescribing practices are made based on the independent medical judgment of the telehealth provider’s care team. They may prescribe medication or another course of treatment.
Who is eligible to use independent telehealth providers: Trudoc?
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Anyone can use independent telehealth provider: Trudoc. As an independent telehealth provider, they design their own customer experience, including eligibility criteria for its service offerings.
How can I learn more about the independent telehealth provider?
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To learn more about telehealth provider's services, visit their website:
Trudoc.
Are you cutting out the physician from the patient-provider relationship with this program?
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No. To the contrary, through the find-a-doctor tool or telehealth provider options listed, we seek to offer people with diabetes and obesity additional options for medical care they may need. That doctor-patient relationship – whether established by a connection made through a tool listed on LillyDirect or not – remains critical to the patient's care and is entirely independent of any influence by Lilly.
