Adverse Event Reporting

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Report a possible side effect or product quality complaint

We encourage healthcare professionals, patients and caregivers to report any side effects or problems with your Lilly medicine to help us ensure our products remain safe and effective.

If you experience a side effect while using a Lilly product (medicine or device), you should always seek medical advice from your doctor.

If you have concerns about a possible side effect, the quality, usability, appearance or safety of a Lilly medicine, please share your experience using one of the options below.

Important note

Please do not call to follow up on your submissions; this will not speed up the process and may delay our ability to process your submission efficiently. If you have a new side effect or product concern, please submit a new report.

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How to report

If you live in the United Arab Emirates, the primary method to report side effects or product concerns is through email.

Adverse Events
Email: pv-mea@lilly.com
Phone: +971 55 432 5014

Product Complaints
Email: lbmail_pc_mena@lilly.com

Outside of the United Arab Emirates, please report per local country requirements. Visit a region- or country-specific Lilly-owned site via the globe icon in the menu for more information.

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What to expect

Provide information
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Provide information to complete your report, including, but not limited to

  • Contact information
  • Country of occurrence of the event
  • Age
  • Product Name and Dosing Information
  • Batch/Lot Number
  • Date you experienced the side effect or quality concern
  • Description of the side effect or quality concern
  • For quality concerns, if the medical device is in your possession (please retain it for 21 days)
Post submission information
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Once successfully submitted, you will receive a confirmation, which lets you know that we have received your information.

Due to high volumes, it may take some time for us to evaluate each report. Please note that we will only reach out to you if we need any further information. If we have all needed information, you will not be contacted by us.

Please do not call to follow up on your submission; this will not speed up the process and may delay our ability to process your submission efficiently. If you have a new side effect or quality concern, please submit a new report.

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Follow-up (if applicable)

If permitted, and only as required for product quality concerns, a representative from Lilly may contact you within 3-5 business days to gather additional information, using the communication channel you selected in the online tool.
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Additional reporting actions

Additional support options related to our medicines, devices or services offered to help you on your medication journey can be found on our Contact Us page

Within the United Arab Emirates, you may contact the Emirates Drug Establishment, Drug Department, Pharmacovigilance Section Email: PV@ede.gov.ae, Tel: 80011111

Outside of the United Arab Emirates, please report per local country requirements. Visit a region- or country- specific Lilly-owned site via the globe icon in the menu for more information.
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