Lilly Independent Service Providers

Lilly evaluates potential healthcare service providers based on predefined criteria that prioritises the quality of care, services offered, and alignment with our core values. We will communicate updates or changes to our selection criteria on this web page.
Factors considered: healthcare providers are selected for their
  • Quality of care offerings
  • Ethics and regulatory compliance
  • Data privacy and protection
  • Business capabilities, including geographical accessibility
  • User experience feedback
  • Patient safety

While Lilly offers our users options for in-person and telehealth clinical care, the providers are independent entities. We do not influence the service providers' treatment or prescribing decisions, and resulting clinical care decisions may or may not include medication.

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