Eli Lilly Service Desk

Employees and Contractors should contact your local service desk for support.

Collaborators should contact one of the following depending on location:

North, Central, South America:
6 a.m. to 6 p.m. EST

Europe, Middle East, Africa:
See all EMA contact Numbers

Japan, Asia, Australia, & New Zealand:
See all AP contact Numbers

Eli Lilly Corporate Switchboard
7:30 a.m. to 5:30 p.m. EST Monday - Friday


The following Operating System and Browser combinations will be able to access Lilly systems; however, the optimal Lilly experience will be realized using Windows with Internet Explorer.

Operating System Browser
MS Windows Internet Explorer (preferred), Edge, Chrome, & Firefox
Mac OS X Safari and Chrome
Apple iOS Mobile Safari
Android Chrome

Do you need to manage your Lilly password?

In order to self-service your Lilly password, please access the myPassword@Lilly site from anywhere, on any device.


How are you accessing the Lilly network?


With a Lilly provided laptop:

If you are using a Lilly provided laptop to access the Lilly network, you should be using the easyConnect service.

With Quick Connect:

If you have been registered with Quick Connect but have not yet successfully logged in and completed the initial setup please follow the Getting Started with Quick Connect Guide.

With Quick Connect VDI:

If you have been given access to a VDI pool, please follow the Getting Started with Quick Connect Guide first, AND then follow the Quick Connect VDI Supplemental Guide.

Other or unknown connection method:

Please contact your Lilly Sponsor/Contact to determine how you should be connecting to Lilly.


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