Frequently Asked Questions

LillyDirect is a different kind of pharmacy experience. We work with licensed third-party pharmacy service providers to give you personalized access to a convenient pharmacy experience.

Current pharmacy providers are detailed below.

Prescryptive® is a third-party healthcare technology company connecting the healthcare ecosystem to put consumers first. Through Prescryptive®, you have digital control over your prescriptions, helping you understand your medication costs and find ways to pay less.

Amazon Pharmacy is a full-service, digital first pharmacy offering wide selection, medication details, 24/7 U.S.-licensed pharmacist support, and a familiar Amazon shopping journey that includes upfront pricing. Amazon Pharmacy delivers quickly and securely to all 50 U.S. states with FREE shipping, allowing most customers to receive their medications in 1-4 days. Same-day delivery is available in select metropolitan areas. Most insurance plans are accepted, including Medicare and Medicaid, and multiple savings options are available, including automatic coupons.


Fuze Health is a healthcare solutions company that provides a wide range of pharmacy dispensing services including online ordering, insurance and manufacturer savings processing, order notifications, refill reminders, and prescription renewals. It owns and operates several mail-order pharmacies that accept most insurance plans and ship medications nationwide. A team of licensed pharmacists ensures medications are safely and securely dispensed and shipped, and knowledgeable support professionals are available 24/7 to answer your questions.

Gifthealth is a third-party, self-pay pharmacy fulfillment provider. When you purchase Lilly medication through Gifthealth, you will have the option to receive discreet home delivery or pick up your medication at retail location near you. By selecting this option to purchase Lilly medication, you agree not to seek payment or accept reimbursement, either directly or indirectly, from any insurance plan or other third-party payer.

Walmart Pharmacy is a full-service pharmacy offering patients the convenience of in-store prescription pickup at over 4,600 locations nationwide. Walmart offers patients the convenience of picking up their eligible LillyDirect medications from their local pharmacy.  By selecting this option to purchase Lilly medication, you agree not to seek payment or accept reimbursement, either directly or indirectly, from any insurance plan or other third-party payer.

Information will be updated when additional service providers are added.

You can find supply status updates and answers to some commonly asked questions for certain Lilly medicines on this site: https://supply.lilly.com/

LillyDirect’s pharmacy fulfillment options give patients a simple way to get more consistent and convenient access to Lilly medicines once they have a valid prescription.

LillyDirect’s pharmacy fulfillment options give patients access to Lilly's affordability solutions, like automatic application of available savings cards when applicable. Assistance with prior authorizations is available as needed. Pharmacy fulfillment options offer patients the ability to purchase medicine available through self-pay only.

Our hope is that the opportunity to get select Lilly medicines through many pharmacy fulfillment options will create an exceptional experience for patients. That's why we offer the convenience of home delivery or pickup at a retail location near you.

For medicine available through LillyDirect Pharmacy, the exact cost of your medication depends on many factors, including your insurance coverage, pharmacy pricing, and any savings program that may apply.

Injection supplies will be available from our pharmacy provider for a nominal fee at checkout. No matter which option you pick—LillyDirect, Walmart, GiftHealth, or another participating Lilly pharmacy—the price will be the same. Lilly sets the price for all participating pharmacies to keep it consistent.

Currently, our third-party providers offer free shipping. The cost of shipping on LillyDirect may vary in the future; any shipping costs will be visible at checkout.

Consumers who come to LillyDirect will be able to access the same cost-saving programs for select Lilly drugs as those who obtain the medicines from other sources. It does not provide additional savings options not already available to other patients. LillyDirect’s focus is on seamless access to additional resources for consumers as they navigate the complex healthcare system.
 
Lilly offers various savings programs for qualifying patients. Below are a few ways in which you can learn more:

• Visit our Available Medicines page and select your medication
• Visit pricinginfo.lilly.com and select your medication
• Visit insulinaffordability.com for more information about our insulin savings program

If your medicine is available through LillyDirect, you can ask your healthcare provider to send a new prescription.



Please see the Available Medicines page for which Lilly medicines are available through LillyDirect and what information to share with your healthcare provider.



Make sure the provider has your updated contact information. They must include your mobile phone number and/or email address when sending your new prescription through their Electronic Health Record (EHR) system.

LillyDirect works with licensed third-party pharmacies to provide convenient home delivery or local pickup at a retail location near you (of select Lilly medicines). If you ordered medicine through one of LillyDirect’s pharmacy fulfillment options, you may receive a text or email from a provider that confirms receipt of the prescription and provides next steps.

Please allow 2-3 days for prescription processing. If you have not received communication within that timeframe, there may be an issue with the mobile phone number and/or email address associated with your order. Please contact your healthcare provider to ensure your prescription includes the correct mobile phone number and/or email address.

Still have questions?
Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

If your prescription is sent to our third-party providers Amazon Pharmacy or Fuze Health and you already have an account with them, you may be able to see your prescription status. If not, your prescription is still processing.

If you do not yet have an account, Amazon Pharmacy or Fuze Health will notify you to register for one.


You will also receive a notification when your medication is ready to order. Review your order and add any insurance or copay card information. Then you can check out. You should receive confirmation once insurance and manufacturer savings details (if applicable) have been finalized.

Yes, our third-party providers Amazon Pharmacy and Fuze Health accept some manufacturer coupons (when available), prescription discount cards, and copay cards.


Before you check out, make sure you’ve entered any insurance and/or copay card information in your account settings.

For more information on coupons or prescription discount cards, visit the Amazon Pharmacy Help Center or Fuze Health Help Center.

Manufacturer coupon - For certain manufacturers, Amazon Pharmacy can apply coupon discounts automatically. If you qualify for an eligible coupon, they will apply the savings to your order for you. There’s no code to enter, and there's nothing extra you need to do. For more information, visit the coupons page.

If the manufacturer coupon is not automatically applied to your order, you may not be eligible. Coupons cannot be used if you’re entitled to receive benefits from any state or federal healthcare program, like Medicaid, Medicare, Medicare Part D, etc. Please see Amazon’s terms and conditions for additional information on eligibility.

Manufacturer coupon - After signing in to your Fuze Health account, if a savings card has been added to your account, you will see a green “manufacturer savings” label on your prescription.

If your savings card has not been applied to your prescription, you will see the blue “Savings card available” banner and need to click “apply now.” If eligible, you must complete the savings card attestation process and the savings card will be added to your prescription. To receive your copay price you will then need to select “request price.” There’s no need to do anything extra.

LillyDirect Pharmacy providers accept most major insurance plans, most FSA/HSA cards, and all major credit cards. For payment assistance information, please visit: pricinginfo.lilly.com.

If you have a prescription for a medicine dispensed only through the LillyDirect self-pay option, you will be able to pay with credit or debit card. If you choose to pick up your medication at a retail location, you can pay in person with cash, credit, debit, or an FSA/HSA card.

Patients should check the terms of their FSA or HSA account to determine whether reimbursement is available through those accounts. If it is, an FSA/HSA card can be used at checkout.

Insurance is not required, and select medicines are available only through LillyDirect’s self-pay option where insurance is not accepted. Please see the Available Medicines page and select your medicine from the list for more details.

If you have insurance, you can still choose to self-pay. However, when you purchase Lilly medication through LillyDirect’s self-pay only pharmacy fulfillment option, you agree that you will not seek payment or accept reimbursement, either directly or indirectly, from any insurance plan or third-party payer. Patients should check the terms of their HSA or FSA account to determine whether reimbursement is available through those accounts.

If you have been prescribed a Lilly insulin medication and are uninsured, please visit pricinginfo.lilly.com to see if you are eligible for one of Lilly’s Insulin Value Programs to assist with your out-of-pocket costs.​

Delivery typically takes between 1–4 days to ship. Shipping times may vary depending on the selected shipping method and whether your medication requires refrigeration. Medications requiring refrigeration may not be shipped near national holidays or weekends.

If you choose retail pickup, timing will depend on the third-party pharmacy. The pharmacy will contact you directly with up-to-date information and order tracking. You will receive an email or text with tracking information once your order has shipped.

Still have questions?
Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

Delivery usually takes between 1-4 days and will be affected by factors such as selected shipping method and whether your medicine requires refrigeration. Such medicines may not be shipped near national holidays or weekends. You will receive an email or text with tracking information when your order has shipped.

Still have questions?
Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

It can take some time for a new pharmacy or product to appear in the various healthcare systems. Please have your provider reach out to their systems administrator to confirm when a refresh to their electronic prescribing system is due. Some systems also allow for manual uploads.

Please allow a minimum of 3-5 business days, depending on the volume of requests, for us to verify if all the information for your prescription is correct. As soon as we do so, we will send you a text message or an email with a link to check out.

If you have received a message from one of our pharmacy providers, please connect with one of their patient care representatives through the chat function provided in the checkout experience or the link provided in the text or email you received.

Our pharmacy providers are unable to fill any prescription without the correct and necessary information or if the prescription was sent to the wrong EHR listing entry. They will get in touch with you to let you know the prescription cannot be filled and will reach out to your provider to notify them of why, allowing your provider to take corrective actions.

Please visit the Available Medicines page to see more information on what is required and connect with your provider on next steps.

Reach out to your provider with the correct pharmacy details. They will need to write a new prescription to the LillyDirect Pharmacy EHR listing. Certain prescriptions are available only for self-pay through LillyDirect's self-pay pharmacy option.

Please visit the Available Medicines page for more information on what is required.

Please reach out to LillyDirect at 1-844-LLYDIR1 (1-844-559-3471) to speak with a representative who can help.

Please reach out to your healthcare provider to discuss your options. 



Visit the Available Medicines page for more details on how you can use LillyDirect’s pharmacy fulfillment options.

Please reach out to your healthcare provider to discuss your options. 



Visit the Available Medicines page for more details on how you can use LillyDirect’s pharmacy fulfillment options.

If you’d rather pick up your medicine instead of having it delivered, simply choose “Pickup” at checkout. You’ll then be able to collect your prescription at a nearby retail location.

To pay with cash, select “Pickup” at checkout. At the retail location, you can pay using cash, debit, or credit when you pick up your medicine.

Visit our Available Medicines page to see which brands are currently available and find links to relevant savings information. You must have a valid prescription from a licensed prescriber to order medicines through LillyDirect’s pharmacy fulfillment options. 

The patient-provider relationship – whether established by a connection made through LillyDirect or not – is critical to the care experience and is free of any Lilly influence. Through access to a “Find in-person care” search tool and various resources, we hope to give people additional options for medical care.

Healthgrades is an independent service provider for healthcare professionals; one way to access it is through LillyDirect. With the Healthgrades tool, providers can use the NPI lookup to verify if their Healthgrades profile is visible in the results seen by LillyDirect visitors.

Start by locating the “Are you a healthcare professional?” banner above the search results. After locating your profile using NPI, Healthgrades offers instruction to opt-in, opt-out, or update your profile.

To remove your profile:

1. Select a condition and select “Search for doctors” to populate the Healthgrades tool.
2. Locate “Are you a healthcare professional?” above the list of provider results.
3. Select “Go.” A pop up will appear to enter your NPI number. This is used to locate your Healthgrades profile. If your profile appears in the results displayed by LillyDirect, you will see instructions to opt-out.
   Note: This opt-out will only remove your profile from LillyDirect search results, not from results on the Healthgrades website.

Please visit the Healthgrades Help Center for providers. Lilly is not responsible for the accuracy of Healthgrades profiles, nor can we process any requests to modify or remove profiles.

If you prescribe certain Lilly medications, your patients can have them filled through LillyDirect Pharmacy. You can find LillyDirect Pharmacy through your EHR software with the following information:



LillyDirect Pharmacy
NPI: 1912889320 | NCPDP: 1574056

Address:
1555 S Harding St, Ste 171-B68, 
Indianapolis, IN 46221

For more information, please visit the For Providers page.

Please provide your patient's mobile number or email when submitting a prescription.

It can take some time for a new pharmacy or product to appear in various EHR systems. Contact your EHR administrator to learn when the next refresh will take place.

For additional pharmacy details, please visit the For Providers page.

All licensed healthcare providers have access to the LillyDirect EHR listings and can send prescription requests.

Your patient should receive a text message from Prescryptive asking them to review their prescription details. The message includes a link for the patient to sign in/sign up and review their prescription. Upon completing their review, the prescription will be sent to Gifthealth, our pharmacy provider. Gifthealth will work with your patient to place their order and deliver the medication within 1-3 days of checkout.
 
If the prescription does not include a phone number that can receive texts, it will be routed to Gifthealth for additional support. Gifthealth will attempt to contact your patient via email or phone call within 1-3 business days of receiving the prescription. Gifthealth will contact your office if patient contact information is not available.  
 
If you or your patient have not received a communication from either Prescryptive or Gifthealth within 3 business days of submitting the prescription, please reach out to LillyDirect at 1‑844‑LLYDIR1 (1‑844‑559‑3471).

There should be one pharmacy listing for LillyDirect in your EHR. Please visit the For Providers page to ensure you have the right pharmacy information and to learn what information may be required to submit a prescription.

LillyDirect Pharmacy: Please ensure you have selected the right EHR listing and product and that you have provided the appropriate documentation.

After you submit a prescription in your EHR system that includes all necessary information, your patient should get a text message from one of your pharmacy providers confirming the prescription was received. If any information is missing or incorrect, the prescription may be rejected, and the pharmacy provider will reach out to you. 



Please visit the For Providers page to see the information required for a prescription.

We try to work as quickly as we can. Different factors may affect fill time, including (but not limited to), request volume, specific prescription, transit time through delivery service, and processing verification.

A patient may use either a credit card or debit card at checkout. Patients should check the terms of their FSA or HSA account to determine whether reimbursement is available. If it is, an FSA/HSA card can be used at checkout. However, per the terms of purchase that patients agree to, patients may not submit a claim to their insurance company or other third-party payer.

Yes, patients can also buy ancillary supplies, like needles, from our pharmacy provider for a nominal fee. Patients will also receive important tools, like training and instructional materials on correctly administering the medicine.