Frequently Asked Questions
for Healthcare Providers
General Information
You can send prescriptions via EHR, phone, or fax. Please include your patient's mobile number or email address when submitting so that the pharmacy can reach them.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
Required information:
- Patient full name, DOB, phone, and address
- Provider full name, phone, and NPI
- Drug name, strength, and presentation
- Quantity, directions (dose, frequency, route), and refills (if any)
To avoid delays, please include the following when submitting:
- Patient full name, DOB, phone, and address
- Provider full name, phone, and NPI
- Drug name, strength, and presentation
- Quantity, directions (dose, frequency, route), and refills (if any)
Missing contact information is the most common reason prescriptions are delayed. If any required information is missing, the pharmacy will contact you directly.
For those who need help finding care, LillyDirect connects them with vetted in-person and telehealth and in-person resources. Our goal is to expand access and pathways to care while keeping the patient-provider relationship at the center.
LillyDirect is designed to support, not replace, the patient-provider relationship—clinical decisions remain entirely with the prescribing provider. A current list of available medicines can be found on LillyDirect. Any licensed provider, including telehealth practitioners licensed in the patient's state of residence, may send prescriptions to LillyDirect Pharmacy.
Prescriptions
Patients will receive training and educational materials on proper administration in their shipping box as well as their pharmacy communications.
Depending on your state’s regulations permit, patients will also have the ability to purchase injection supplies (including pen needles, needles, syringes, and alcohol swabs) through the dispensing pharmacy at checkout for a small additional fee without a prescription. However, some states do require a prescription, so it is important to confirm whether or not patients will need one.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
If an incorrect dose or format is submitted, a corrected new prescription must be sent, as the dispensing pharmacy cannot modify existing prescriptions.
Providers can proactively send new prescriptions at any time. Refill management is handled by the dispensing pharmacy in coordination with the patient, and renewals are requested directly from the provider's office when refills are exhausted. Patients transferring from another pharmacy do not need to cancel their existing prescription; a new prescription sent to LillyDirect initiates the process independently.
LillyDirect coordinates prior authorization support when applicable, working alongside your office and the patient's insurance company to help move the process forward. For savings, LillyDirect automatically applies available manufacturer savings cards to eligible patients' orders—no extra steps required from the patient or provider.
For patients without insurance or those using the self-pay option, Lilly’s journey programs offer transparent, consistent pricing exclusively through LillyDirect.
Direct patients to pricinginfo.lilly.com to explore all available savings options.
Yes. Some medicines are only available through LillyDirect's self-pay option, regardless of a patient's insurance status. When prescribing, it's helpful to inform your patient of this so they are not surprised at checkout.
Visit LillyDirect and select the specific medicine to confirm payment options and requirements.
LillyDirect helps providers support their patients through prior authorization coordination and automatic application of available manufacturer savings cards at checkout for eligible commercially insured patients, with no extra steps required from the provider or patient. For uninsured patients or those using the self-pay option, Lilly's journey programs provide transparent, consistent pricing exclusively through LillyDirect. Patients can explore all available savings options at pricinginfo.lilly.com.
Some Lilly medicines available through LillyDirect are only accessible via the self-pay option, regardless of insurance status—providers are encouraged to inform patients of this ahead of time to avoid surprises at checkout. FSA and HSA cards can be used at checkout if eligible per the patient's account terms, but patients may not also submit a claim to their insurance company. Injection supplies including pen needles, syringes, needles, and alcohol swabs are available for purchase at checkout for a small additional fee, and patients also receive administration training and educational materials.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
For uninsured insulin patients, visit pricinginfo.lilly.com to explore Lilly's Insulin Value Programs. You can also direct patients to call LillyDirect at 1-844-559-3471 for personalized savings guidance.
For patients who cannot afford their medicine, commercially insured patients that are eligible may have savings card options available to reduce costs. Self-pay options offer transparent Lilly-set pricing. Uninsured insulin patients can explore Lilly's Insulin Value Programs at pricinginfo.lilly.com.
Providers and patients can reach LillyDirect Customer Care at 1-844-559-3471 for personalized support.
Healthgrades is an independent third‑party platform that maintains profiles for many healthcare professionals. To view, claim, or update your profile, please visit Healthgrades directly and follow their process.
Claim or manage your Healthgrades profile
On Healthgrades, you can search for your profile and follow the prompts to confirm your information, make updates, or manage your listing. Many providers already have a profile created from publicly available data sources, which can then be claimed and maintained by the provider.
Look for the "Are you a healthcare professional?" banner above the search results, enter your NPI, and follow the instructions to opt in, opt out, or update your profile.
- Select a condition, then select "Search for doctors" to open the Healthgrades tool.
- Locate the "Are you a healthcare professional?" banner above the results.
- Select "Go" and enter your NPI number.
- If your profile appears in LillyDirect results, follow the opt-out instructions provided.
Note: This only removes your profile from LillyDirect search results—not from Healthgrades.com. Lilly is not responsible for the accuracy of Healthgrades profiles and cannot process requests to modify or remove them.
For profile issues on Healthgrades directly, visit the Healthgrades Help Center.
Healthgrades is an independent third-party platform accessible through LillyDirect that helps patients find and connect with healthcare providers. Provider profiles on Healthgrades are created from publicly available data and can be claimed and managed directly at Healthgrades.com. Providers can use the NPI lookup tool on LillyDirect—found via the "Are you a healthcare professional?" banner in search results—to verify whether their profile appears in LillyDirect search results, and to opt in, opt out, or update their listing.
Opting out through LillyDirect removes the profile from LillyDirect search results only and does not affect the provider's Healthgrades.com profile. Lilly is not responsible for the accuracy of Healthgrades profiles and cannot process requests to modify or remove them; providers with profile issues on Healthgrades.com should contact the Healthgrades Help Center directly.
You can send prescriptions via EHR, phone, or fax. Please include your patient's mobile number or email address when submitting so that the pharmacy can reach them.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
Required information:
- Patient full name, DOB, phone, and address
- Provider full name, phone, and NPI
- Drug name, strength, and presentation
- Quantity, directions (dose, frequency, route), and refills (if any)
To avoid delays, please include the following when submitting:
- Patient full name, DOB, phone, and address
- Provider full name, phone, and NPI
- Drug name, strength, and presentation
- Quantity, directions (dose, frequency, route), and refills (if any)
Missing contact information is the most common reason prescriptions are delayed. If any required information is missing, the pharmacy will contact you directly.
All licensed healthcare providers can send prescriptions to LillyDirect Pharmacy via EHR (NPI: 1912889320 | NCPDP: 1574056), phone (1-855-723-4672), or fax using forms available on the LillyDirect For Providers page. To avoid processing delays, prescriptions should include the patient's full name, date of birth, mobile phone number, and/or email address, along with the medicine name, dose, format, provider NPI, and relevant diagnosis codes.
LillyDirect is designed to support, not replace, the patient-provider relationship—clinical decisions remain entirely with the prescribing provider. Available medicines include Zepbound® (tirzepatide), Mounjaro® (tirzepatide), Emgality® (galcanezumab-gnlm), Trulicity® (dulaglutide), Foundayo™ (orforglipron), and insulin products such as Humalog®, Humulin®, Basaglar®, and Rezvoglar®. Any licensed provider, including telehealth practitioners licensed in the patient's state of residence, may send prescriptions to LillyDirect Pharmacy.
Patients will receive training and educational materials on proper administration in their shipping box as well as their pharmacy communications.
Depending on your state’s regulations permit, patients will also have the ability to purchase injection supplies (including pen needles, needles, syringes, and alcohol swabs) through the dispensing pharmacy at checkout for a small additional fee without a prescription. However, some states do require a prescription, so it is important to confirm whether or not patients will need one.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
LillyDirect coordinates prior authorization support when applicable, working alongside your office and the patient's insurance company to help move the process forward. For savings, LillyDirect automatically applies available manufacturer savings cards to eligible patients' orders—no extra steps required from the patient or provider.
For patients without insurance or those using the self-pay option, Lilly’s journey programs offer transparent, consistent pricing exclusively through LillyDirect.
Direct patients to pricinginfo.lilly.com to explore all available savings options.
Yes. Some medicines are only available through LillyDirect's self-pay option, regardless of a patient's insurance status. When prescribing, it's helpful to inform your patient of this so they are not surprised at checkout.
Visit LillyDirect and select the specific medicine to confirm payment options and requirements.
Prescribing options:
By eRx (electronic prescribing): Search for LillyDirect Pharmacy in the EHR system using:
LillyDirect Pharmacy
1555 S Harding St, Ste 171-B68, Indianapolis, IN 46221
NPI: 1912889320 | NCPDP: 1574056
By phone: Call 1-855-723-4672
By fax: Download fax forms from the LillyDirect For Providers page
LillyDirect wants to help. For commercially insured patients, available manufacturer savings cards are automatically applied at checkout if the patient is eligible. For patients without insurance or those who prefer not to use it, LillyDirect's self-pay option offers transparent monthly pricing set directly by Lilly.
For uninsured insulin patients, visit pricinginfo.lilly.com to explore Lilly's Insulin Value Programs. You can also direct patients to call LillyDirect at 1-844-559-3471 for personalized savings guidance.
Healthgrades is an independent third‑party platform that maintains profiles for many healthcare professionals. To view, claim, or update your profile, please visit Healthgrades directly and follow their process.
Claim or manage your Healthgrades profile
On Healthgrades, you can search for your profile and follow the prompts to confirm your information, make updates, or manage your listing. Many providers already have a profile created from publicly available data sources, which can then be claimed and maintained by the provider.
Healthgrades is an independent service accessible through LillyDirect to help patients find providers. Using the NPI lookup tool on LillyDirect, you can verify whether your profile appears in those search results.
Look for the "Are you a healthcare professional?" banner above the search results, enter your NPI, and follow the instructions to opt in, opt out, or update your profile.
- Select a condition, then select "Search for doctors" to open the Healthgrades tool.
- Locate the "Are you a healthcare professional?" banner above the results.
- Select "Go" and enter your NPI number.
- If your profile appears in LillyDirect results, follow the opt-out instructions provided.
Note: This only removes your profile from LillyDirect search results—not from Healthgrades.com. Lilly is not responsible for the accuracy of Healthgrades profiles and cannot process requests to modify or remove them.
For profile issues on Healthgrades directly, visit the Healthgrades Help Center.
LillyDirect® is a registered trademark, owned or licensed by Eli Lilly and Company, its subsidiaries, or affiliates.
CMAT-41160 07/2026 ©Lilly USA, LLC 2026. All rights reserved.