Product help & support
Product support
Have an issue with your medicine? We’re here to help.
Get help with your Mounjaro® (tirzepatide), Zepbound® (tirzepatide), or Foundayo™ (orforglipron) product here. Select your concern below.
Product Support
For issues and questions related to Mounjaro® (tirzepatide), Zepbound® (tirzepatide), or Foundayo™ (orforglipron) products
If something doesn’t seem right with your product, we’re here to help. Our team can look into concerns related to quality, usability, appearance, or safety. If you need support with your Lilly product, connect with us below.
This is a U.S. reporting tool. If you are outside the U.S. please visit your region or country specific Lilly site via the globe icon in the menu.
If you have experienced a side effect as a result of your product concern, or have a concern regarding vials, please use the
Shipping-related issues
These are concerns you may experience during delivery or handling of your medicine. For example, problems with temperature, damaged containers, or missed or lost shipments.
If you purchase self pay product dispensed through Gifthealth, view the
For all other products, please reach out to your dispensing pharmacy for help.
Report a possible side effect
Side effect(s) are any undesirable or unintended experience associated with the use of a medicinal product in a patient.
If you’re experiencing a side effect after or while using a Lilly medicine — such as a new or unexpected symptom — you can report it below. Sharing this information helps us monitor the safety of our products.
Common questions
I need help with a different Lilly product, where can I find support?
For all other products, use the link below to report a concern or get support.
How do I check the authenticity of my medicine?
We want to make sure you have the information you need to protect yourself against counterfeit, fake, and unsafe or untested compounded knock-offs of Lilly medicine.
Use our tool to check if your medicine's serial number is consistent with medicines manufactured by Lilly and obtained in the United States.
How do I get help in the event of a Natural Disaster?
Disasters bring chaos and can change lives in an instant. That's why Lilly works with leading disaster relief organizations to prepare for the worst and respond with our collective best. We do this through disaster preparedness efforts, providing medicines when requested by relief organizations and supporting people and communities to help them recover.
If you or someone you know has lost Lilly medicine due to a disaster, see the link below for help.
How do I use my device?
For Mounjaro® (tirzepatide)
For Zepbound® (tirzepatide)
For Foundayo™ (orforglipron)