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Contacting accounts payable

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If you are transacting with Lilly via SAP Business Network and have questions, these resources can help.
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Helpful Resources
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https://support.ariba.com/item/view/187148
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To submit a query to your accounts payable team

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If you have questions, please email the Accounts Payable team of the country you are doing business with.

Note: Do not submit the following types of documents to these email addresses:

  • Supplier Invoices - Email your PDF invoice to the country-specific mailbox as per your Lilly Purchase Order.
  • Adverse Event/Product Complaint/Suspect Product queries - If you would like to report an Adverse Event/Product Complaint/Suspect Product, you can find more information here: Supplier Resources | Eli Lilly and Company (Section: Adverse event reporting contacts for suppliers).
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Countries beginning with A-E

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Countries beginning with F-M

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Countries beginning with N-S

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Countries beginning with T-Z

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How to submit a PDF Invoice via email

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If you have not yet transitioned to our SAP Business Network, email your PDF invoice to the country-specific mailbox as per your Lilly Purchase Order. Ensure you have the correct Lilly entity name and billing address invoice. Use only the below accepted formats:

  • One PDF invoice per email
  • PDF invoice with an Excel backup
  • PDF invoice including a clearly labelled additional PDF titled "Attachment" as a backup document (where applicable)

View the minimum invoice requirements here.

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