The Lilly Answers Center

A promise to our customers

Do you have a question about a Lilly medicine? We are here to help.

Customer service: If you are a customer and have questions regarding Lilly products, please call The Lilly Answers Center at 1-800-LillyRx (1-800-545-5979). Health care providers should also call this number to request a visit from a Lilly sales representative.

Adverse events: Any event involving a known or suspected human death, related to a human or animal health product or device must be reported to The Lilly Answers Center (TLAC) at 1-800-LillyRx (1-800-545-5979) immediately (within 24 hours of receipt). All other reports, whether they relate to humans or animals, must be made within one business day.