Contact us

Eli Lilly and Company Limited

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Lilly House

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Basing View
Basingstoke
Hampshire
RG21 4FA
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8 Arlington Square West

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Downshire Way
Bracknell
Berkshire
RG12 1PU
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Call us

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01256 315000
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Click to email

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Medical information email:
Email MedInfo
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Report an adverse event, product complaint or 
counterfeit product

If you experience side effects after taking a Lilly medicine, talk to your doctor or other healthcare professional. This includes any possible side effects not listed in the package leaflet. By reporting side effects, you can help provide information on the safety of medicines. See the Yellow Card website or search for MHRA Yellow Card in the Google Play or Apple App Store for how to report side effects.

To report an adverse event, side effect or product complaint with a Lilly product or suspected counterfeit product, please call 01256 315000 or email us at UKMedInfo@Lilly.com

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Medical information

Lilly’s medical information resources are available to answer questions about our medicines, products and services, and for reporting side effects, product complaints and suspected counterfeit products.

Medical information cannot provide medical advice and individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.

The Medical Information team can also help connect healthcare professionals with our customer-focused teams. Lilly's Medical Science Liaisons serve as a resource for in-depth medical or scientific information for healthcare professionals and can discuss clinical areas of focus or research interests with healthcare professionals.
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Information for Healthcare Professionals only:

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Request contact with a representative

The Medical Information team can help connect healthcare professionals with our customer-focused teams, including:

  • Lilly Sales Representatives, who can discuss and provide information on Lilly products and services with healthcare professionals.
  • Value and Access Managers, who work on patient access regionally at Integrated Care Board level in England and across the devolved nations and are able to provide information on Lilly’s products and services, discuss commercial schemes, and explore joint working opportunities with the NHS.
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Contact a rep

Request a Sales Representative or Value and Access manager

Submit a request

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Visit our Lilly Medical Website

If you are a UK healthcare professional, please visit the Lilly Medical Website if you have any questions on Lilly medicines.

Click here

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Report an ethics violation or concern

We encourage anyone, whether working for Lilly or not, to speak up about potential violations of our code of business conduct or other company policies or procedures, or any suspected violations of laws and regulations. You may report a potential ethics violation or concern by contacting the Lilly Ethics and Compliance Hotline. You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with the local process.
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Press office

Please send any media enquiries to our UK Press Office, using the contact details below.
Telephone: +44 (0) 20 3162 0046
Email: UKpublicaffairs@lilly.com
Please note that requests for funding should be made via Lilly's Grants and Donations process and will not be responded to.
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Grants and donations

Please make sure you review our Lilly Grant Office page and Lilly Grant Office Guidelines & FAQs to find out if you meet our criteria.
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Lilly pension plan members

If you are a member of the Eli Lilly Group Pension Plan you can access information online at the MyReward site. For new users or existing Plan members needing assistance, please call the Plan helpline on 0330 123 9591 (opening hours Monday to Friday, 9am to 5pm).
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CMAT-17495 May 2026
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