Contact us

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QUICK LINKS
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For patients and caregivers
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For health care providers
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For media
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Report an adverse event
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A product quality complaint
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Ethics violation or concern
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Careers
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Scientific partnering
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Suppliers
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General information

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Lilly office

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Eli Lilly Canada Inc.
P.O. Box 73, Exchange Tower
130 King Street West, Suite 900
Toronto, Ontario M5X 1B1
Phone Call

Call us

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Telephone: 416-694-3221 or
1-800-268-4446
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For patients and caregivers

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Chats

Contact us

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Use our patient and caregiver submit a question form to send us your inquiry or call the Customer Response Centre at 1-888-545-5972
Hours: Monday to Friday, 9 a.m. – 8 p.m. Eastern Time (excluding holidays)
Submit a question using patient and caregiver form
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How-to guides and videos for Mounjaro® or 
Zepbound® KwikPen®

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Access resources, including instructional videos and step-by-step guides, on how to use the Mounjaro® or Zepbound® KwikPen® devices.

Visit our online support and reporting tool for Mounjaro® or Zepbound® KwikPen® to report select issues and get additional support.
Online support and reporting tool
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For health care providers

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Chats

Contact us

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Use our HCP submit a question form to send us your inquiry or call the Customer Response Centre at 1-888-545-5972
Hours: Monday to Friday, 9 a.m. to 8 p.m.. Eastern Time (excluding holidays)
Submit a question using HCP form
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How-to guides and videos for Mounjaro® or 
Zepbound® KwikPen®

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Access resources, including instructional videos and step-by-step guides, on how to use the Mounjaro® or Zepbound® KwikPen® devices.

Visit our online support and reporting tool for Mounjaro® or Zepbound® KwikPen® to report select issues and get additional support.

Online support and reporting tool
Pill

Temperature exposure assessment

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Need to evaluate past temperature exposures for Lilly products?
Lilly’s temperature exposure tool
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Medical information website

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Visit lillymedical.ca for self-directed medical information searches and additional support options.
Visit website
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Chats Icon

For media

If you are a journalist with an inquiry, please contact Ethan Pigott at
416-770-5843 or via email at pigott_ethan@network.lilly.com.
For all other requests, please call the Customer Response Centre at
1-888-545-5972
Hours: Monday to Friday, 9 a.m. – 8 p.m. Eastern Time (excluding holidays)
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To report an adverse event (or side effect)

If you experience a side effect while taking a Lilly medicine, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.
To report an adverse event (or side effect) associated with a Lilly product please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday to Friday, 9 a.m. to 8 p.m. Eastern Time, excluding holidays).

You can also:

  • Mail a written report to the attention of Lilly Canada patient safety. For the Lilly Canada address, visit our contact page.
  • Report your experience directly to Health Canada online through the MedEffect Canada website or by calling 1-866-234-2345.
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To report a product quality complaint

If you have a concern about the quality of a Lilly medicine or medical
device, please call Lilly Canada’s Customer Response Centre at
1-888-545-5972 (Monday-Friday, 9 a.m. to 8 p.m. Eastern Time, excluding holidays).
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A photograph of a smiling Black male scientist in a Lilly lab coat in a brightly lit laboratory

Report an ethics violation or concern

If you believe that in the course of doing business we have not met regulations, or have even fallen short of our own values, please tell us by contacting the Lilly ethics and compliance hotline via this website or by phone at 1-800-815-2481 (primary language English) or 1-855-350-9393 (primary language French). You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process.
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Other options to reach us appear below:

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For employment opportunities

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Visit the global Lilly careers online portal to search and apply for job opportunities.
Careers portal
Package

For potential suppliers

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Information for prospective and existing suppliers.
Connect here
Flask

For potential scientific partnering and collaborating

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If you are interested in scientific partnering, tell us about your idea, technology or innovation and how we can work together to bring it to life.
Visit Scientific Partnership page
PP-LLY-CA-0052 04/2026 © 2026, Eli Lilly and Company. All rights reserved.
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