Frequently asked questions
Have questions? We have answers!
Frequently asked questions
Have questions? We have answers!
WHAT ARE YOU LOOKING FOR?
Hint: cost, medicine
General Care Information
Why does Lilly have independent provider options available?
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Lilly seeks to provide people with more choices to find care that works for them. The independent providers found on Lilly.ca could complement your current primary care team or be an alternative to in-person care for certain conditions. In some cases, you may not have access to a primary care provider in your area or would like a second opinion. With options available, you can connect with providers that you may not have access to otherwise.
General Care Information
Do the independent providers listed on Lilly.ca only prescribe Lilly medicines?
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No.
The providers that are available via Lilly.ca are independent. They will use their own clinical judgement when treating patients. All care is provided based on the specific needs of the individual patient.
Independent providers may prescribe a Lilly medicine, a medicine made by another company, a different type of treatment, or make other recommendations.
The providers that are available via Lilly.ca are independent. They will use their own clinical judgement when treating patients. All care is provided based on the specific needs of the individual patient.
Independent providers may prescribe a Lilly medicine, a medicine made by another company, a different type of treatment, or make other recommendations.
General Care Information
What is the “Find in-person care” search tool, and how is it different from telehealth?
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The “Find in-person care” search tool is provided by EMPOWER health, an independent service provider. The tool allows you to search for an independent healthcare professional near you. The search results will provide in-person care options.
While some of the providers may also offer telehealth visits, the main goal is in-person care.
While some of the providers may also offer telehealth visits, the main goal is in-person care.
General Care Information
How are independent service providers selected as options?
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Lilly seeks to provide patients with more choices in finding care that works for them. The independent telehealth service providers found on Lilly.ca could complement your current primary care team or be an alternative to in-person care for certain conditions. Independent service providers are identified for listing on Lilly.ca based on a variety of factors, including their robust medical practices, prioritisation of patient safety, and other consumer experience offerings. Lilly is not receiving any compensation from this third-party service provider for referrals, and third-party service providers are not incentivised by Lilly to promote Lilly products. The telehealth service provider that is available via Lilly.ca is independent and will exercise autonomous clinical judgement in evaluating any medical conditions and resulting care decisions which may or may not include medicine. Lilly evaluates potential healthcare service providers based on predefined criteria that prioritises the quality of care, services offered, and alignment with our values. Our criteria for selecting healthcare service providers includes quality of care, service offerings, ethical, regulatory, and legal compliance, geographical accessibility, and user experience feedback. As new telehealth service providers are selected as options, we will add them to the website. To learn more about the criteria used to evaluate vendors, please view our Lilly independent service providers.
General Care Information
Does Lilly have access to the data I share with an independent telehealth service provider?
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Lilly may receive data from the independent telehealth services. The information is used to help improve the Lilly consumer experience. The data we receive will not have your personal identity information and will be grouped together with the data of others.
For more information, please see our Privacy Statement and Terms of Use.
For more information, please see our Privacy Statement and Terms of Use.
General Care Information
Why do I have to provide my photo ID to sign up with a telehealth provider?
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Regulations require providers to verify identification before providing treatment or prescribing medicine. Medical providers also need to know who they are treating in order to issue a medically responsible diagnosis.
General Care Information
How much does a telehealth appointment cost, and how can I pay?
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The cost for telehealth appointments and payment options varies by telehealth provider. We recommend visiting the telehealth provider website or contacting them directly for more information.
General Care Information
Who is eligible to use independent telehealth provider?
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Each independent telehealth provider will conduct an eligibility assessment as part of their sign-up process. For more details, please connect with the specific telehealth page through Lilly.ca and click 'connect'.
General Care Information
How can I learn more about independent telehealth provider?
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For general information about each telehealth provider, visit their webpage or connect with someone on their team directly.
Cloudcure:
Visit: https://www.joincloudcure.com
Email: hello@joincloudcure.com
Call: 1-647-948-6705
Medical Weight Management:
Visit: https://mwmcc.ca
Email: info@mwmcc.ca
Call: 1-833-696-0001
Shoppers Drug Mart:
Visit: https://www.shoppersdrugmart.ca/health/chronic-conditions/weight-management
Cloudcure:
Visit: https://www.joincloudcure.com
Email: hello@joincloudcure.com
Call: 1-647-948-6705
Medical Weight Management:
Visit: https://mwmcc.ca
Email: info@mwmcc.ca
Call: 1-833-696-0001
Shoppers Drug Mart:
Visit: https://www.shoppersdrugmart.ca/health/chronic-conditions/weight-management
Well-being
What is Thrive Global?
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Thrive content is sourced from Thrive Global, the wellness company founded by Huffington Post co-founder Arianna Huffington. The Thrive Well-being Library shares information about topics like connection , food, movement, sleep, and stress management. This information is designed to help people and to improve health outcomes.
Well-being
Why has Lilly partnered with Thrive Global?
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Healthcare is more than just medicine. Lilly is committed to empowering individuals to take charge of their own health journeys. That’s why, in collaboration with Thrive Global, Lilly provides access to condition-specific content backed by science. Thrive content is not influenced by Lilly and will not reference any specific Lilly medicines.
Well-being
Is the purpose of Thrive Global to diagnose or treat a condition?
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No. Well-being content is owned by Thrive Global and is for educational purposes only. This information is not intended to serve as medical advice or to replace medical guidance provided by your doctor.
Well-being
Do I need an account to access the Well-being content?
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Select Thrive content is available to all Lilly.ca visitors.
For Healthcare Providers
Are you cutting out the physician from the patient-provider relationship with this program?
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The patient-provider relationship is critical to the care experience and free of any Lilly influence. Through access to a “Find in-person care” search tool, telehealth providers, and other resources, we hope to give people additional options for medical care.