Lilly strives to create informative and engaging online communities that share information in meaningful ways.

General guidelines

Please maintain a level of civility when sharing opinions and follow the guidelines below:

• Refrain from sharing comments that contain:

  • references to our products and conditions for which they are used.
  • comments or inferences about our competitors;
  • information that is false, inaccurate, deceptive, misleading or not relevant to the conversation;
  • confidential or non-public information belonging to yourself or others;
  • defamatory comments; abuse; threats; and obscene, indecent or otherwise inappropriate statements;
  • advertising or promoting sites, initiatives, products or services;

• If you are under the age of 18, do not share your comment without the knowledge and permission of a parent or legal guardian.

• Personal Information about yourself or others shared on this site will be capable of being viewed by users of the platform. Ensure you have permission before sharing Personal Information about others.

• Be mindful of others’ intellectual property; don’t post any content that will infringe others’ copyright or trademark.

We reserve the right to reject or remove comments that are not in keeping with these guidelines and to block or ban users/followers who violate these guidelines.

We also want you to know that:

• Due to the nature of our industry, we are not able to talk about certain topics with you online. If that is the case, we will let you know and suggest others means by which to connect.
• We have medical professionals available to respond to health care professionals' and consumers' questions. Please see the “Consumers” and “Canadian health care professionals” sections below for more information.
• Accounts that we may follow or that follow and/or engage with us do not indicate our endorsement or affiliation to the account or the content posted to it.

Consumers

• Our posts are informational and should not be viewed as professional or medical advice. Always seek the guidance of your physician regarding questions you may have about a medical condition.
• We will do our best to moderate and respond to your comments as quickly as we can, but please note that we may be unable to respond to all questions or comments, including where there are technical limitations including, but not limited to the Direct Messages sent to our Instagram accounts.
• If you have an inquiry, please use our Patient and Caregiver Submit a Question form to send us your inquiry or call the Lilly Customer Response Centre at 1-888-545-5972
• Hours: Monday to Friday, 9 a.m. – 8 p.m. Eastern Time (excluding holidays)

Canadian health care professionals

Lilly employees

Important

This website is not intended as a forum for reporting the side effects or product complaints of Lilly's or other companies' medicines.

If you experience a side effect while taking a Lilly medicine, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.

To report an adverse event (or side effect) associated with a Lilly product please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday to Friday, 9 a.m. to 8 p.m. Eastern Time, excluding holidays).

You can also:

• Mail a written report to the attention of Lilly Canada Patient Safety. For the Lilly Canada address, visit our Contact page.
• Report your experience directly to Health Canada online through the MedEffect Canada website or by calling 1-866-234-2345.

Note: Lilly product-branded channels operated by Eli Lilly Canada Inc. are for Canadian residents 18 years of age and older. If you live outside Canada, visit your country's respective Lilly website to find local contact information.

Lilly reserves the right to change these guidelines at any time at its sole discretion and without notice. We look forward to connecting and engaging with you.