Contact Us

Eli Lilly Australia

Level 9, 60 Margaret Street
Sydney, NSW
Australia 2000

Report an Adverse Event or Product Complaint

Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.

To report a side effect or product complaint with a Lilly product please call:


Call 1800 4 LILLY (1800 454 559)

Medical Information

If you have a question about one of Lilly's products, you can contact us via chat or phone: 


Chat ‘Live’ to one of our Medical Professionals

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Call 1800 4 LILLY (1800 454 559)

For Pen and Needle inquiries, please call 1800 023 764

Report an Ethics Violation or Concern

We encourage anyone, whether working for Lilly or not, to speak up about potential violations of our code of business conduct or other company policies or procedures, or any suspected violations of laws and regulations. You may report a potential ethics violation or concern by contacting the Lilly Ethics and Compliance Hotline via this website. You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process. You also have the option to send us an email directly.

Media enquiries

Call 1800 4 LILLY (1800 454 559) or email

General enquiries

Call 1800 4 LILLY (1800 454 559)

Investigator Initiated Trial (IIT) Program

Click here for more information on research support.

New Zealand Contact Details

If you are looking for the different ways you can contact us in New Zealand, please visit our New Zealand website by clicking here.

Eli Lilly cannot provide medical, healthcare or counselling services. Please contact your healthcare professional if you need to speak with someone regarding your health or any medical treatment including any products featured on this website.