Contact Us

Eli Lilly and Company Limited - UK Headquarters

Lilly House

Basing View



RG21 4FA

Telephone:  01256 315000

8 Arlington Square West

Downshire Way



RG12 1PU

Report an Adverse Event or Product Complaint

Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other healthcare professional. This includes any possible side effects not listed in the package leaflet.

To report a side effect or product complaint with a Lilly product please call Lilly UK.

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Call 01256 315000

Please press 1 to speak to Medical Information

Reporting forms and further information can be found at or search for  MHRA Yellow Card in the Google Play or Apple App Store.

Medical Information

Lilly’s medical information resources are available to answer questions about our medicines, products and services, and for reporting side effects and product complaints.

Medical information cannot provide medical advice and individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.

The Medical Information team can also help connect healthcare professionals with our customer-focused teams. Lilly's Medical Science Liaisons serve as a resource for in-depth medical or scientific information for healthcare professionals and can discuss clinical areas of focus or research interests with healthcare professionals.

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Click to Chat: Chat online with a Lilly Medical Information professional. Opening hours: Mon - Fri, 8am - 4pm, excluding Bank Holidays

Chat Click to Chat is Available Click to Chat is Offline
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Email us your Question

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Call 01256 315000

Please press 1 to speak to Medical Information

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Visit our Lilly Medical Website

If you are a healthcare professional, please visit our website to view FAQs

Request contact with a representative

The Medical Information team can help connect healthcare professionals with our customer-focused teams, including:

  • Lilly Sales Representatives, who can discuss and provide information on Lilly products and services with healthcare professionals.

  • Value and Access Managers, who work on patient access regionally at ICB level in England and across the devolved nations and are able to provide information on Lilly’s products and services, discuss commercial schemes, and explore joint working opportunities with the NHS.

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Contact a representative

For healthcare professionals: Request a Lilly Sales Representative or Value and Access Manager

Press Office

Please send any media enquiries to our UK Press Office, using the contact details below.

Telephone: +44 (0) 20 3162 0046


Please note that requests for funding should be made via Lilly's Grants and Donations process and will not be responded to.  

Report an Ethics Violation or Concern

We encourage anyone, whether working for Lilly or not, to speak up about potential violations of our code of business conduct or other company policies or procedures, or any suspected violations of laws and regulations. You may report a potential ethics violation or concern by contacting the Lilly Ethics and Compliance Hotline via this website. You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process. You also have the option to send us an email directly.

Grants and Donations

Please make sure you review our Lilly Grant Office page and Lilly Grant Office Guidelines & FAQs to find out if you meet our criteria.

Lilly Pension Plan Members

If you are a member of the Eli Lilly Group Pension Plan you can access information online at the MyReward site. For new users or existing Plan members needing assistance, please call the Plan helpline on 0330 123 9591 (opening hours Monday to Friday, 9am to 5pm).