Eli Lilly and Company Limited - UK Headquarters
Telephone: 01256 315000
8 Arlington Square West
Report an Adverse Event or Product Complaint
Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other healthcare professional. This includes any possible side effects not listed in the package leaflet.
To report a side effect or product complaint with a Lilly product please call Lilly UK.
Reporting forms and further information can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellow Card in the Google Play or Apple App Store.
Lilly’s medical information resources are available to answer questions about our medicines, products and services, and for reporting side effects and product complaints.
Medical information cannot provide medical advice and individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.
The Medical Information team can also help connect healthcare professionals with our customer-focused teams. Lilly's Medical Science Liaisons serve as a resource for in-depth medical or scientific information for healthcare professionals and can discuss clinical areas of focus or research interests with healthcare professionals.
Click to Chat: Chat online with a Lilly Medical Information professional. Opening hours: Mon - Fri, 8am - 4pm, excluding Bank Holidays
Request contact with a representative
The Medical Information team can help connect healthcare professionals with our customer-focused teams, including:
Lilly Sales Representatives, who can discuss and provide information on Lilly products and services with healthcare professionals.
Healthcare Development Managers, who work on patient access at a regional (CCG) level and are able to provide information on Lilly’s products and services, discuss commercial schemes, and explore joint working opportunities with the NHS.
Please send any media enquiries to our UK Press Office, using the contact details below.
Telephone: +44 (0) 20 3162 0046
Please note that requests for funding should be made via Lilly's Grants and Donations process and will not be responded to.
Report an Ethics Violation or Concern
We encourage anyone, whether working for Lilly or not, to speak up about potential violations of our code of business conduct or other company policies or procedures, or any suspected violations of laws and regulations. You may report a potential ethics violation or concern by contacting the Lilly Ethics and Compliance Hotline via this website. You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process. You also have the option to send us an email directly.
Lilly Pension Plan Members
If you are a member of the Eli Lilly Group Pension Plan you can access information online at the MyReward site. For new users or existing Plan members needing assistance, please call the Plan helpline on 0330 123 9591 (opening hours Monday to Friday, 9am to 5pm).