Invoicing
Use the Portal to check invoice status and details of payment. You will leave Lilly.com. Click "Continue" to proceed to the Portal.
We are committed to achieving on-time and accurate payments to our suppliers for goods and services. The invoices received will be matched with the Purchase Order (PO) and a goods receipt/service confirmation prior to payment.
To ensure proper and timely processing of invoices refer to the Lilly invoicing requirements below. Invoices are paid in accordance with Lilly’s standard payment terms and process.
For suppliers transacting via the SAP Business Network, additional guidance and help is available here. The SAP Business Network can be directly accessed here.
We understand the value of accessing information on the status of invoices and payment details at any time. Through the Lilly Supplier Invoice & Payment Inquiry Portal, hosted by Statement Matching.com, this information is available through an easy to use portal 24/7.
Note: The 'Send Invoices' functionality will not be enabled, you must continue to submit your invoices using your current process.
- Lilly has invited you to register for the Lilly Supplier Invoice & Payment Inquiry Portal.
- This Portal will allow you to view the status of your invoices and payment details. Please note, if your invoice is subject to Withholding Tax or you have applied for a Discount, these reductions will not be visible on the Portal and the Portal payment amount will not match the funds received from Lilly. For example: If you invoiced Lilly for $100.00 and opted for a 2% Early Payment Discount, and received a net payment of $98.00 from Lilly, the Portal will show the payment at the gross invoice amount of $100.00. We are working on it as a priority for resolution during 2024. Additionally, you may upload your statements for a real-time match against the Lilly Accounts Payable records.
- You should have received an invitation email from Buy_Lilly_Communications@lilly.com. To accept and create your login details for the portal, please follow the instructions in this User Guide.
- If you haven’t received an invite, please reach out to our Accounts Payable team.
- For Invoices submitted via SAP Business Network, allow two business days for your invoice status to appear in the Portal and allow eight days for all other invoice submissions.
Note: The 'Send Invoices' functionality will not be enabled, you must continue to submit your invoices using your current process.
The SAP Business Network (formerly known as Ariba) can be directly accessed here. Additional guidance and help is available here.
Lilly’s preferred method of transacting with suppliers is electronically via SAP Business Network. See the list of Lilly entities that are currently live on SAP Business Network.
Benefits of E-Invoicing system:
What to expect within the above SAP Business Network link:
Lilly’s preferred method of transacting with suppliers is electronically via SAP Business Network. See the list of Lilly entities that are currently live on SAP Business Network.
Benefits of E-Invoicing system:
- Direct and real time receipt of your Purchase Order
- Immediate submission of invoices
- Ability to check the payment status of invoices
- Environmentally friendly
- Standard account is free for suppliers
What to expect within the above SAP Business Network link:
- Training videos (how to invoice/account overview/route notifications etc.)
- How to find your Purchase Order and view remaining balance
- Steps if you forgot your log in details
- Information on Early Payment Program
- Support channels – who to contact depending on the query
Use the information and contact information linked below for the country of the Lilly Office being billed to ensure your invoice is routed correctly and processed in a timely manner.
Click here to view country-specific information to submit your PDF invoice or credit note via email.
- Do not include any other email addresses when submitting your invoice.
- Ensure only one invoice per attachment in PDF format.
- Do not include additional information in the body of email.
- If you have submitted your invoice via SAP Business Network, do not submit a PDF via email.
- Do not submit your invoice to your Lilly business contact – exception Latin America.
- Do not submit your PDF invoice more than once. Use the Lilly Supplier Invoice and Payment Inquiry Portal to check the status of your invoice.
Click here to view country-specific information to submit your PDF invoice or credit note via email.
Follow the instructions below carefully to ensure proper and timely payment of invoices. If an invoice is received and does not comply with the following requirements, it will be rejected and returned for correction. Changes to supplier information e.g. legal name, banking details, tax ID etc must be submitted to Lilly and will not be accepted from the invoice. Refer to New and Existing Supplier page for instructions.
- Submit invoices immediately upon shipment of goods or rendered services.
- Include one Eli Lilly Purchase Order number.
- Unique invoice number and date.
- Name and address of the correct Eli Lilly entity – must agree to Purchase Order.
- Suppliers name, address and VAT I.D. - must agree to Purchase Order.
- Details of the goods or services provided, to be invoiced on separate lines and must reference the appropriate Purchase Order line.
- Goods quantity must be same Unit Of Measure (UOM) as per the Purchase Order (not exceed 3 decimals).
- Price and currency of goods or services – must be same currency as Purchase Order.
- VAT registration, if applicable.
- VAT amount and VAT rate (%), if applicable.
- Net and Gross total of invoice – must be same currency as Purchase Order.
- Additional miscellaneous charges (i.e. freight or delivery charges) must be separate items on the invoice.
- If applicable, include any supporting documentation that allows the Lilly business owner to verify the amounts charged to ensure they are consistent with the agreement.
- Quota, proformas, consolidated invoices or consolidated statements will not be accepted unless local country regulations state otherwise.
- Credits cannot be embedded within an invoice – Lilly only accepts a credit note submitted separately from invoiced charges.
- Supplier cannot use credits to reduce future invoices.
- Credit note/memo should reference the related unique Purchase Order.
- Submit missing credit note to Lilly immediately upon identification. Local laws will supersede this statement when applicable.
- Credit note/memo should not be confused with invoice adjustments (i.e. Discounts, rebates, applicable to the invoice amount within the specific account period.)
- Suppliers who submit invoices via SAP Business Network must also submit credit notes through the SAP Business Network channel.
When submitting an invoice which is exempt from tax, ensure you have the correct Direct Pay Permit (tax exemption certificate). To request a copy of the Lilly Direct Pay Permit contact vendorcertificaterequest@lilly.com.
Direct Pay Permits for Indiana:
Direct Pay Permits for Indiana:
If you submit a PDF invoice via email, ensure you populate this form. Ensure one “Type of Income Questionnaire” per invoice in order for the invoice to be processed.
This completed form allows Lilly to determine if payments made to suppliers outside the United States (OUS) are subject to U.S. federal withholding tax. In this form, Lilly will obtain information related to the goods/services being provided and whether the income is U.S. sourced.
Note: To ensure timely processing ensure you consolidate the invoice and questionnaire (in this sequence) into one PDF.
This completed form allows Lilly to determine if payments made to suppliers outside the United States (OUS) are subject to U.S. federal withholding tax. In this form, Lilly will obtain information related to the goods/services being provided and whether the income is U.S. sourced.
Note: To ensure timely processing ensure you consolidate the invoice and questionnaire (in this sequence) into one PDF.
- Cost Center Listing If your invoice to Lilly includes information related to the Lilly cost center being charged, this file allows you to validate the cost centers prior to submission. For example, a detailed excel upload file.
If you need additional support, please contact Accounts Payable.